Privacy Policy

Effective Date: April 24, 2026

Mama Moses – The Underground Railroad (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • City, state, and other identifying details

  • Any information submitted through our support intake forms

We may also collect non-personal information such as browser type, IP address, and usage data through cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

  • Respond to requests for assistance

  • Provide support services

  • Communicate with you regarding your inquiry

  • Send service-related SMS messages (such as follow-ups, appointment reminders, and updates)

  • Improve our website and services

SMS Communication

By providing your phone number and opting in through our website or forms, you consent to receive non-marketing SMS messages from Mama Moses – The Underground Railroad.

These messages may include:

  • Assistance updates

  • Appointment reminders

  • Follow-up messages

  • Service notifications

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP.
For assistance, reply HELP.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information only when necessary to:

  • Provide services

  • Comply with legal obligations

  • Protect our rights and users

Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Improve website performance

  • Analyze usage

  • Enhance user experience

You may disable cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights

You have the right to:

  • Request access to your personal data

  • Request corrections to your information

  • Request deletion of your data

To make a request, please contact us using the information below.

Children’s Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Mama Moses – The Underground Railroad
https://www.mamamoses.org
admin@mamamoses.org
910-514-8808